Who can I talk to if I have questions about the furniture?
If you need additional information about a product, please contact our showroom location (phone number is 763-434-5007). Our Sales Consultants will provide you any additional information you need. You can also email at firstname.lastname@example.org and your questions will be answered no later than the next business day.
When can I contact Customer Care?
Customer Care representatives are available M-F, 10am-7pm CST and Sat, 10am-6pm at (763)434-5007, You can also email email@example.com and your questions will be answered no later than the next business day.
Can I order off-line?
Yes. If you live close to our store you may talk to one of our Sales Consultants. You can also order via phone by contacting a Sales Consultant at any location. Call us at (763)434-5007
What forms of payment do you accept for online purchases?
We accept all major credit cards including Visa, Master Card, American Express and Discover. We cannot accept gift cards, checks, or money orders for online purchases. Financing is currently only available at our showroom locations.
Will Northland Furniture send a confirmation email once an order is received?
Yes. You will receive a confirmation email. Please print and save this email for your records. The order number contained in this email will be helpful should you need to contact customer service regarding your order.
How do I find out the status of an order placed online?
To check the status of your order or review your order history, please contact our delivery department at (763)434-5007, or email firstname.lastname@example.org.
How can I make a change or cancel my order?
To make changes or to cancel your order, please contact customer service at (763)434-5007 within two business days of placing your order. Due to shipping and processing, cancellations or order changes after two business days may not be possible and may be subject to additional fees.
Can I save items in my shopping cart for purchase at a later date?
Shopping cart items will be saved for 30 days. After 30 days all shopping carts are deleted from our system. Sale pricing in a saved shopping cart will automatically update as promotions change.
How do I know if my items are available immediately?
Unless otherwise noted, your item(s) will be available for standard shipment in 48 hours if being shipped UPS. If the item is only available for our local delivery the typical wait time is 1-2 weeks. If your item is on backorder, you will be notified by customer service within 24 hours (or the next business day) of placing your order.
Will I pay sales tax?
Northland Furniture is required to collect sales tax for deliveries to Minnesota. Some states require consumers to declare purchases and pay sales tax. Please contact your local state or county tax office for details.
Do you have a gift registry?
Currently we do not offer a gift registry.
Are the prices the same on your website as in your stores?
Not always. Most prices are the same, but we reserve the right to hold in-store or online "only" promotions.
Shipping and Processing
What shipping options are available?
Delivery service is available for UPS shippable product to the 48 contiguous United States with a $89 delivery service available within a 60 mile radius of our store location. There is also an instore pickup option for some product. All product is marked as to how it ships.
How long until my furniture arrives?
Northland's Furniture uses UPS and our own delivery trucks to provide the most efficient service possible. 1-2 weeks lead time on in-stock merchandise is typical. If your merchandise will be delayed, you will be contacted by our delivery department.
How can I track my delivery online?
We use multiple shippers and carriers to provide the most efficient shipping and delivery for large purchases. Not all carriers provide online tracking information. Contact our delivery department at (763)434-5007 to discuss any tracking information that may be available.
Can orders be shipped to a P.O. Box?
We cannot ship to a P.O. Box, please provide a residential or business address during your order entry.
Does Northland Furniture ship to Hawaii, Alaska or U.S. territories?
Advertised shipping rates apply to the lower 48 states. We currently do not offer international delivery or delivery to Alaska or Hawaii.
What is Northland Furniture's return policy?
Northland's Furniture will accept returns on damaged merchandise within 7 days. You must contact us within 3 days to report damage. All shipping costs will be the responsibility of the customer, including any return shipping costs. Northland is unable to accept returns on all mattresses, boxsprings, mattress protectors and lift chairs.
What if my furniture arrives damaged?
You must contact Northland Furniture within 3 days to report damage. If a part can be sent to fix the issue one will be sent at no extra cost to you. If the entire item needs to be replaced than Northland Furniture will need to issue a return merchandise label. If you refuse to allow Northland Furniture to send a new part or piece and are returning the item for refund due to damage than you must pay the return shipping.
Do I have to be home to receive my furniture?
Local orders require that you (or authorized 18+ individual) be home to thoroughly inspect all furniture upon arrival. Our shippers may need access to your home to place and assemble your new furniture. UPS shippable items can be left outside home.
I am nervous about ordering online. What happens if my furniture breaks?
Manufacturers' warranties will cover replacement parts for at least one year, some significantly longer. The exact length and terms of these warranties vary by manufacturer, but service and shipping are not covered. For full details on specific products, contact email@example.com.
Who can I contact with questions after my furniture arrives?
Customer Care representatives are available M-F, 10am-7pm CST and Sat, 10am-6pm at (763)434-5007, You can also email sales@NorthlandFurniture.net and your questions will be answered no later than the next business day.
If I place an order online, when is my credit card charged?
Your credit card will be charged when the transaction is entered.
When I submit credit card information online, is it secure?
The credit card verification number (CVV1, CCID) is often asked for by merchants for them to secure card not present transactions occurring over the Internet, by mail, fax or over the phone. This number is usually 3-4 digits in length and can be found on the back or front of your credit card pending the card issuer.
How do I remove my email address from your mailing list?
Click the "opt out" link at the bottom of any of our promotional emails or contact customer service at (763)434-5007
Terms and Conditions
Once your online order has been received, we will contact you within 72 hours with details on stock availability and delivery or pick-up arrangements. We're sorry we are currently not able to guarantee immediate availability on all items. In rare instances, delivery may take up to 8 weeks however most products will ship in 48 hours if it is UPS shippable. Charges authorized to your credit card at the time of sale will be processed immediately. You may cancel your order at any time prior to your furniture being loaded for delivery for a complete refund. Once your furniture has left the factory we will not be able to refund the sale.
RETURNS & EXCHANGES
Please contact us for help with a return or exchange. For Online Direct item(s) please see policy below.
Northland Furniture is committed to your satisfaction. If you have any concerns about the condition of your merchandise, our team of service professionals will address your claim according to the following guidelines:
While we take every step possible to handle your merchandise with care, occasionally damage can occur during shipping or handling. Please inspect your purchase promptly after you receive it and report any visible damage within 3 days to Northland Furniture. After 3 days, any applicable delivery, service and repair fees will be charged to you.
Northland guarantees 90 days of service on merchandise with manufacturing defects. Please report any defects to your local Northland Furniture Store within 90 days of delivery. After 90 days, any applicable delivery and service fees will be charged to you. Upon receiving a claim, we will work with you to determine the appropriate course of action which may include one or more of the following: 1) inspect damaged merchandise in your home 2) provide service in your home or our warehouse at our discretion 3) repair or replace the part or merchandise at our discretion.
Upholstery – Dye lots on display fabrics and sample swatches may vary slightly from the products actually delivered by the manufacturer. Because leather is a natural material, surface marks and color variances are a sign the leather is genuine.
Wood products – Wood solids and veneers show unique variations in grain pattern on the same piece of furniture. Blemishes and imperfections are innate to real wood surfaces and demonstrate authenticity.
Warranties – Northland Furniture honors extended manufacturer warranties and will provide professional service in the event of any claims. Applicable transportation and service fees will be charged to you.
Cash and check payments will be refunded by check; refunds of check payments will be issued a minimum of 10 days after receipt of initial payment. Bankcard payments will be credited back to the bankcard from which original payment was made. If that card cannot be produced, you have the option of receiving a Northland Gift Card in the refund amount, or leaving the balance "On Account" with Northland. Financed payments will be refunded to your Synchrony card or your Bristlecone account.
Hours for customer pickups are the same as our store ours. Please see our site for details. Before picking up your purchase at the store or warehouse, please call the number provided by your sales associate at least one hour ahead and let us know you are coming. Your phone call will help us verify that your merchandise is ready and minimize potential waiting time for you. Should you need to exchange or return merchandise originally picked up, it will be your responsibility to transport the merchandise to and from the store or warehouse. Otherwise, a delivery charge will apply.
Online Direct: Shipping
All Online Direct items are shipped directly from the manufacturer straight to your address. Charges authorized to your credit card at the time of sale will be processed immediately. Online Direct items are shipped via UPS, and Northland will provide you a tracking number for your purchase once it has shipped if one is provided by us. Online Direct merchandise cannot be picked up at local store or warehouse. Because items are shipped directly to your address, these items may require some assembly. Most orders typically arrive from the manufacturer within two weeks. Once the merchandise has shipped from the manufacturer, any order cancellations would fall under the terms and conditions of our Online Direct return policy.
Online Direct: Returns
Online Direct merchandise returns are accepted on damaged or broken merchandise only. Please see Online Direct Damaged Merchandise below for details.
Online Direct: Damaged Merchandise
While we take every step possible to handle your merchandise with care, occasionally damage can occur during shipping or handling. Please inspect your purchase promptly after you receive it and report any visible damage within 3 days to (763)434-5007 and your call will be directed to the appropriate store or department. Upon your report of damaged merchandise, we will work with you to determine the appropriate course of action which may include one or more of the following:
inspect damaged merchandise in your home
provide service in your home or our warehouse at our discretion
repair or replace the part or merchandise at our discretion.